Refund & Cancellation Policy

Introduction

Welcome to FengShuiOne (“the Website”). To ensure clarity and fairness for both parties, this Refund & Cancellation Policy defines the rules governing refunds, cancellations, rescheduling of consultation services, and returns for physical products.

Please read this Policy carefully before placing an order. By making a payment or purchase, you acknowledge that you have fully understood and agreed to the terms below.

Scope of Application

This Policy applies to all services and products purchased through this Website, including:

• Personalized metaphysics readings and analysis reports (Email Reading / PDF Report)
• Written consultations or Q&A (via messaging applications)
• Online one-to-one consultations (via meeting tools)
• Feng Shui items, symbolic accessories, and other physical or digital goods offered for sale

Nature of Services and Refund Principles

• The services provided are personalized and begin once analysis or preparation starts, making them non-refundable thereafter.
• After consultation or report delivery, refunds are not available under any circumstance.
• Before work begins, full refunds are available; partial refunds may apply if preparation has partially started.

Physical Products – Purchase & Return Policy

FengShuiOne may occasionally offer physical Feng Shui items, books, or symbolic accessories (“Products”). The following terms apply to such purchases:

• Products are sold as spiritual or decorative aids; no guaranteed outcomes are promised.
• All items are sold “as described.” Please read size and material details carefully before ordering.
• Returns or exchanges are accepted only if the item is defective, damaged during shipping, or significantly inconsistent with its description.
• To request a return, contact us within 7 calendar days of delivery with your order number and supporting photos.
• Returned items must be unused, in original packaging, and shipped back at the buyer’s expense unless the fault lies with the Website.
• Customized, blessed, or ritual-activated items are non-refundable and non-returnable.
• Refunds for eligible returns will be processed within 7–10 business days after inspection of the returned item.

Eligible Refund Situations

You are entitled to a full refund in the following cases:

• A technical issue prevents the order from being processed.
• The Website fails to deliver the service or product within the agreed timeframe.
• You cancel within 24 hours of order submission and analysis or fulfillment has not begun.
• For physical items: proven defects or shipping damage upon delivery.

Non-Refundable Situations

Refunds will not be granted in the following situations:

• The consultation or report preparation has already begun or been delivered.
• The client provides inaccurate information affecting analysis accuracy.
• Dissatisfaction with interpretation or perceived outcome.
• Failure to cooperate or no-show for scheduled sessions.
• Physical items that are used, opened, or customized/blessed.

Rescheduling and Postponement

• If you cannot attend a one-to-one consultation, notify at least 24 hours in advance.
• One free rescheduling opportunity is allowed.
• No-shows without notice are considered completed sessions.
• Force majeure cases (illness, emergencies) may be rescheduled upon request.

Refund Process and Timeline

• To request a refund, email hanzehui634@gmail.com with order number and reason.
• Processing time: 3–7 business days for services, 7–10 for physical items.
• Refunds will use the original payment method (PayPal / Stripe).
• Bank processing times may vary.

Special Circumstances and Compassionate Handling

• In exceptional cases (illness, family emergency), clients may request rescheduling or partial credit.
• Discretionary adjustments may be made case by case.

Service Delays and Force Majeure

• If delays occur due to technical or logistical issues, clients will be notified promptly.
• Such delays do not qualify as breach or refund cause.
• The Website is not liable for events like natural disasters, wars, or policy changes.

Amendments and Interpretations

• The Website may revise this Policy based on operational or legal requirements.
• Changes take effect upon publication.
• This Policy automatically extends to future e-commerce modules or product-related sales.
• The final interpretation rests with FengShuiOne.

Contact Information

If you have any questions or require assistance regarding this Policy, please contact:

• 📧 Email: hanzehui634@gmail.com
• 🌐 Website: https://fengshuione.com